Terms & Conditions
ACCEPTABLE CONDUCT POLICY
WizWire's Acceptable Conduct Policy (the "Policy") for WizWire Services are designed to help protect WizWire, WizWire's customers and the Internet community in general from irresponsible or, in some cases, illegal activities. WizWire IP customers shall not, nor shall they permit or assist others to abuse or fraudulently use WizWire's Services, including but not limited to the following:
1. Sending unsolicited e-mail that causes complaints from the recipients of such unsolicited e-mail; or,
2. Mailbombing (sending large quantities of unwanted or unsolicited e-mail to individual e-mail accounts; a.k.a. "Spamming"); or,
3. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., "spoofing"); or,
4. Obtaining or attempting to obtain service by any means or device with intent to avoid payment; or,
5. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any WizWire customers or end-users by any means or device; or,
6. Knowingly engage in any activities that will cause a denial-of-service (e.g., synchronized number sequence -SYN- attacks) to any WizWire customers or end-users; or,
7. Using WizWire's Products and Services to interfere with the use of the WizWire network by other customers or authorized users, or in violation of the law or in aid of any unlawful act.
Each WizWire customer is responsible for the activities of its customer base or end-users and, by accepting service from WizWire, is agreeing to ensure that its customers abide by this Policy. Complaints about customers or end-users of a WizWire customer will be forwarded to the WizWire customer's administrator for action. If irresponsible or illegal activity continues, then the WizWire's services to the customer may be subject to termination or other action as WizWire deems appropriate without notice. As stated in the terms and conditions for WizWire Services, WizWire has the right to terminate the account of an offending customer or take other action as WizWire deems appropriate without notice.
User agrees to allow provider to force a 10 minute idle timeout and 5 hour maximum session on their dial-up account. Attempts to defeat the idle timer using a ping bot or system tool, or the use of a redialer to automatically reconnect once disconnected is prohibited. Inactivity is defined as less than 500 bytes of data transferred between User's modem and the service.
User understands that unlimited service does not mean dedicated service. Dedicated service shall be defined as an average of more than 12 channel hours a day, based on a 30 day calendar month usage report. User may be blocked and forced to upgrade to continue service if their unlimited account is used as a dedicated connection.
It is the sole responsibility of the customer to verify the phone number provided for dial-up access is not incurring toll-charges through your telephone service provider.
BILLING AND REFUND POLICY
All accounts are billed on the first of the month. All amounts are due by the 15th of the billed month. Payment not rendered by the 15th of the billed month are considered overdue.
All overdue accounts are subject to a $25 late fee; processing for termination of DSL line will begin once account is in overdue status, and account will be closed within 10 days at Wizwire's discretion unless Wizwire is contacted and other arrangements are made and confirmed by Wizwire.
A $45 fee will be charged for reconnection of overdue DSL accounts.
All accounts must be brought current, including any applicable reconnection fees, to be reinstated.
WizWire uses a bill forward system. All amounts are due by the 15th of the billed month. Accounts will be suspended until account is brought current. Overdue fees will be applied.
Set-up fees are non-refundable.
Pre-paid annual fees are non-refundable after 30 days. Refund will be prorated on a per-day basis.
Prices are subject to change without notice.
WizWire Communications reserves the right to not reinstate accounts.
Overdue accounts may be assessed 1.5% interest on a monthly basis.
Customer is liable for all fees billed. This includes any change in service including cancellation. Cancellation is effective when the WizWire offices have been notified in writing. All accounts require a 30 day written notice.
WizWire Communications is not responsible for customer computers, equipment or media that have been left in the office for more than 30 days.
Any dial up cancellations after the 15th of the month will incur the full months charge.
Web Site Design services require a 50% deposit upon contract signing. Remainder of balance is due upon completion of services rendered. Website becomes the sole responsibility of the customer upon completion of services by WizWire, as described in the Design Contract. Any changes made after completion of initial contract are billed separately.
INTERNET SITE BLOCKING
It is WizWire's policy to protect our customers from incoming unsolicited E-mail, aka SPAM. We use several methods to block known SPAM sources including manual site evaluation. Unfortunately these techniques will sometimes block legitimate services that might have what is known as "open relay" services.
WizWire may block access to Websites that have malicious code that can harm or damage our clients' computers. There are many Web sites that can launch code scripts to change user settings or cause malfunctions with Internet connections. We attempt to identify those sites and block them as soon as possible.
In all cases WizWire reserves the right to block and or limit access (from and to) Internet sites, as WizWire deems necessary. These blocks may or may not be announced in advance and will be removed at the sole discretion of the management of WizWire.